bi33 Privacy Policy

1 Introduction and Overview

bi33 ("we", "our") operates a trusted online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right, and it is our responsibility to keep the personal information you provide us while using our platform safe and secure.

This privacy policy applies to the bi33.cam website and all services connected to it. By registering on our platform or using our services, you consent to the collection and use of information as described in this policy. We recommend that you read this policy carefully and contact our support team if you have any questions.

bi33 always follows a principle of transparency. We want you to know what information is collected about you, why it is collected, and how it is used. You remain in control of your personal information.

2 What Information We Collect

The following types of information may be collected while using the bi33 platform:

2.1 Information You Provide Directly

Information you provide directly when you register on our platform or use our services:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and contact details
• National ID card or passport information (for identity verification)
• Banking information — bKash, Nagad, or Rocket number (for processing transactions)
• Residential address
• Your chosen username and password

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system details
• Date, time, and duration of visit
• Page views and navigation path
• Referral source (which site you came from to reach our site)
• Information from cookies and similar tracking technologies

2.3 Gaming Activity Information

The following information is stored to ensure the quality of our services and to promote responsible gaming:

• Betting history and gaming activity
• Deposit and withdrawal transaction records
• Account balance and bonus usage history
• Customer support conversation records

3 Purpose of Data Use

bi33 uses your personal information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Ensuring VIP program benefits
• Providing customer support services

3.2 Security and Fraud Prevention

• Identity verification and age confirmation (complying with the 21+ rule)
• Detecting unauthorized access and fraud
• Taking necessary steps to prevent money laundering
• Ensuring account security

3.3 Responsible Gaming

• Identifying problematic gaming behavior and providing the necessary support
• Enforcing your set limits and break requests
• Complying with self-exclusion requests

3.4 Service Improvement and Communication

• Improving platform functionality and user experience
• Informing you about relevant offers and updates (with your consent)
• Resolving technical issues
• Providing localized services for Bangladeshi users

4 Data Protection Measures

bi33 uses industry-leading security measures to protect your personal information:

4.1 Encryption Technology

Our platform uses SSL encryption technology, which secures all data exchanged between you and our servers. Your financial information and personal details are always transmitted and stored in encrypted form.

4.2 Access Control

Only authorized staff members who need it for their work can access your information. We apply role-based access controls and all access is logged and recorded.

4.3 Secure Server Infrastructure

Our servers are operated in accordance with the highest security standards. Regular security audits are conducted and any vulnerabilities are addressed promptly.

4.4 Data Retention Period

Your personal information is stored only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Transaction-related records are retained in accordance with financial regulations.

5 Sharing Information with Third Parties

bi33 never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in certain specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), technical support, and other essential services. These partners are given limited access only to the information required for their specific tasks and they operate under strict confidentiality agreements.

5.2 Game Providers

When working with game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi on our platform, the minimum necessary information may be shared to ensure the gaming experience.

5.3 Legal Obligations

If a valid directive is received from a law enforcement agency or court, we may be legally required to provide information. In such cases, only the information requested in the directive will be provided.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, the new party will be bound to comply with the terms of this privacy policy.

6 Cookies and Tracking Technology

The bi33 website uses cookies and similar technologies that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are required to maintain your login session, keep security features active, and process payments. Disabling these cookies will prevent the site from working properly.

6.2 Analytics Cookies

Analytics cookies are used to understand how users interact with our platform. This information is collected anonymously and used to improve our services.

6.3 Preference Cookies

These cookies are used to remember your language preference, display settings, and other personalized preferences. This ensures a consistent experience on each of your visits.

You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some features of the platform to not work properly.

7 Your Rights

As a user of bi33, you have the following rights regarding your own personal information:

7.1 Right to Access

You can find out at any time what information we hold about you. Contact our support team and we will provide you with a copy of your information.

7.2 Right to Rectification

If any information held about you is incorrect or incomplete, you may request a correction. We will update that information within a prompt timeframe.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, this right may be limited in cases involving legal obligations, ongoing disputes, or active accounts.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. Once you raise an objection, we will act on it immediately.

7.5 Right to Data Portability

You may request to receive your personal information in a structured, commonly used format.

To exercise these rights or for any questions, please contact our support team. We are ready to assist you through 24-hour live chat.

8 Protection of Minors' Information

bi33 strictly follows a 21+ age policy. Our platform is not intended for anyone under the age of 21. We do not knowingly collect any personal information from anyone under the age of 21.

Age verification methods are used during the registration process. If for any reason a minor's information enters our system, it will be deleted immediately upon discovery and the associated account will be closed.

If you believe that a minor has registered on our platform, please notify us immediately.

9 International Data Transfers

Our services are primarily for users in Bangladesh. However, in some cases our servers and service providers may be located in other countries. In such cases, we ensure that data transfers are always carried out with appropriate security measures in place.

For international data transfers, we apply contractual safeguards in accordance with industry standards, which ensure the protection of your information.

10 Policy Changes and Updates

bi33 reserves the right to review and update this privacy policy from time to time. For any significant changes, we will:

• Update the revised date on this page
• Notify registered users by email
• Display a clear notice on the platform

Continuing to use the platform after changes have been made will be taken as your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account.

11 Applicable Law and Jurisdiction

This privacy policy is governed by the applicable laws of Bangladesh. Any disputes relating to this policy or the use of your information will be resolved within the applicable legal framework of Bangladesh.

For complaints relating to data protection, you are advised to contact us directly. We always endeavor to resolve issues in an amicable manner.